All orders returned MUST HAVE AN RA#(return authorization number) and a copy of the invoice.
Items that are returned without an RA# and a copy of the invoice will be handled at our discretion and possibly refused and sent back to the customer.
You will have 30 days to request an RA# from the date you receive your order.
Once your RA# has been issued to you, you will have 15 days to get the items you are returning back to us. After 15 days, the RA# is no longer valid. The return will be refused and no credit will be issued.
NO EXCEPTIONS
-No returns on used or installed parts. Items Must be returned in their original packaging and new condition.
-No returns on gasket sets or manuals that have had the original plastic opened.
-No returns on Special Order Items or Whole Goods. For examples please see below.
-There is a 20% restocking fee on all returned items, 10% restocking fee if correct item is reordered and no restocking fee if it is our own shipping error.
-Shipping cost is the customers responsibility for incorrect orders and warranty returns, unless it is our error.
-Refused or returned shipments to any location other than Pat's Small Engine without permission from Pat's Small Engine is subject to any fees and shipping charges associated with the return.
Any item/s that are altered in any way will void warranty and may not be returned for credit.
-If you need to return an item please email parts@psep.biz or call us for proper item return instructions.
Special order items and whole goods:
Items that are considered Special Order (items that are not normally stocked) are non-returnable. Special orders must be purchased prior to shipment. Cancelled special orders may be subject to a restocking fee.
If you are questioning if you ordered the correct part and did not match the OEM part number and/or Model number or if a item is a Special Order item, do not order it online and call first. 763-413-1344 Monday-Friday 9am-5pm CST.
Items that are considered Whole goods (engines, transmissions, short blocks, mowers, trimmers, chainsaws, hydro pumps, gear boxes, seat jacks, etc) are non-returnable. Cancelled Whole Goods orders may be subject to a restocking fee.
HOURS OF OPERATION:
Mon - Fri: 9am - 5pm
WARRANTY
Pat's Small Engine Plus gives no warranty on any item we sell. All warranties are given by the manufacturer of the particular item and are subject to there policies. Electrical items such as modules, coils and other electrical components are tested prior to shipment and may not be returned for warranty or credit if it is not in the Manufacturers Warranty Policy. Pats Small Engine Does Not Manufacture any Part We Sell as We are Just a Dealer for Our Manufacturers. Shipping Costs for Returning a Warranty Item Is the buyers responsibility.